Front of House Manager

  • Job Reference: 00000086-1
  • Date Posted: 25 January 2019
  • Recruiter: Contract Options
  • Location: Southampton, Hampshire
  • Salary: On Application
  • Sector: Community & Sport, Hospitality & Tourism, Retail & Consumer Products
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

A Fantastic new Restaurant is currently recruiting for a Front of House Manager to be based in Southampton’s vibrant and bustling Marina Location

Activities and Responsibilities

Operational Delivery

Overall ownership and accountability of operational management and financial performance of the Restaurant

Work closely with the Head Chef to ensure correct stock level. Ensure waste management processes are in place and weekly reviews are completed for production.

Champion excellent customer service and effectively implement all customer communication tools provided in order to build sales.

Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return

Ensure all daily paper / computer work is complete and that inventories and statistical reports are completed correctly and at the right time.

 

Compliance

Knowledge of all applicable personnel policies, labour laws and agreements

Ensure strict compliance with Blue Jasmine’s Hygiene and Safety requirements

Finance

Work with the Head Chef to ensure budgets for the restaurant are met

Prepare and manage accurate projections for the restaurant accounts including raw materials, wages etc.

Identify & unlock opportunity for growth

Team Management

Line management, scheduling and performance management of Team members

Ensure Team Members receive appropriate training to company policies; legal and health and safety requirements

Champion a training culture within the team to ensure succession planning

Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets.

Annual reviews for all staff are completed.

Plan and lead team meetings and daily briefings

Health and Safety

Ensure staff training records are maintained as per Blue Jasmine’s policy.

Ensure that any equipment issues that may result in causing risk to staff or customers are reported to the management team.

Raise any issues with clients to line managers to ensure clients resolve the matter.

Ensure that all due diligence on site is checked and actions taken as needed.

Commercial Management

Identify & unlock opportunity for growth

Maintain & develop client relationships

Develop strategic plans & value proposition

 

Qualifications & Experience

Qualifications

Excellent numeracy skills; strong written and verbal skills

Food Hygiene Certificate Level 3

Man management of teams of staff

Proven track record in delivering budgeted profit levels

External qualification from another business sector

Experience

Previous management experience

Previous experience in the catering/food services or retail industry